FAQ’s

FAQ’s

If you feel we’ve missed something, please contact us further via our support email. Or, if you would like to have a chat with one of our friendly support team simply give us a call. Remember, we’re here for you!

WHAT IS PARENT SUPPORT NETWORK?

Parent Support Network is an online community platform that connects parents to professional services and support in Australia.

HOW DOES IT WORK?

To access our full range of services you must first create an online member account. If you don’t have a Parent Support Network account, it’s easy to create one. Follow these simple steps to get started!

1. Select a subscription plan, and join Parent Support Network by creating an online member account <https://parentnetworkaustralia.com.au/membership/>.
2. After you have created your online account, contact your Parent Support Worker <https://parentnetworkaustralia.com.au/our-team/>. Alternatively, you can contact a trusted and reliable local service under our business listings page <https://parentnetworkaustralia.com.au/business-listing-3/>.
3. Contact your Parent Support Worker or your local business, and agree on a date, time, pay rate, and the type of service you seek.

WHAT SERVICES ARE OFFERED?

The following services are available and more:

  • Home Cooking
  • Tutoring
  • Transport & Delivery
  • Grocery Shopping
  • Pick up & Drop offs
  • Parent Support
  • Child Care
  • Respite Care
  • Emergency Child Care
  • Hospital Stay
  • Housekeeping
  • Teacher Aide
  • In-Home Care & Special Needs

DOES PARENT SUPPORT NETWORK OFFER THESE SERVICES AUSTRALIA WIDE?

Yes! Services are offered in all states of Australia. Our job is to connect parents to Parent Support Teams, and local businesses that offer appropriate support and services.

WHAT DOES A PARENT SUPPORT WORKER (PSW) DO?

Parent Support Workers (PSW) provide emotional and practical assistance, and guidance to parents and their children. Duties could include helping with meal preparation, household chores, administering medication, going shopping, helping with the groceries, visiting the doctors, or providing general emotional support.

WHAT IS A BUSINESS LISTING?

Our job is to advertise locally sourced businesses that provide a service to parents and their families. We make it our business to seek and find trusted and reliable businesses. Local businesses can advertise with us for free, and Parent Support Network members will gain full access to many local businesses offering a range of services from experienced babysitters and nannies, to housekeeping and tutoring.

WHAT IS PARENT TV?

@ParentTV you can share your real parenting stories with the Parent Support Network community.

Your hub for inspiring real life stories and advice that will make you realise you’re not alone, and help guide you through this incredible journey called Parenthood! Upload and submit your videos to ParentTV, and share your real parenting successes and challenges with your community.

WHAT IS THE FORUM AND HOW DO I ACCESS IT?

Our online community forum is private and for members only. It’s a close-knit community where parents have an opportunity to support one another through meaningful conversations, mentor-ship, and social meet ups. It is a safe and respectful place for parents.

You can share parenting experiences, tips and tricks, talk about issues, and make new friends. You can have a coffee or tea, and chat online with Q&A. From time to time, we’ll have upcoming social events posted on our website, forum and social platforms for all parents.

IS PARENT SUPPORT NETWORK FOR MOTHERS ONLY?

We understand that families, parents, and job seekers come from all walks of life. Parent Support Network Australia is for anyone who seeks any of its services and benefits. ​

IS PARENT SUPPORT NETWORK AN EMPLOYMENT AGENCY?

No, what we do is provide an online presence for businesses and/ or individuals to market their services and expertise that is targeted directly to a specific customer segment who is in high demand for services like tutoring, child care, emergency care, respite care, delivery and transport services, cleaning and home cooking. ​​

WHAT'S HOSPITAL STAY?

Sometimes parents need someone to give them respite from caring for a child who is hospitalised, or to assist with personal belongings for a mother who has just given birth, and is in hospital stay. Hospital Stay is when a Parent Support Worker cares for the child in hospital, while the parent can take a break. ​

WHAT'S MOTHERS HELP?

Mothers Help is a person who helps the Parent. A Mothers Help can assist with, but is not limited to, cooking, cleaning, tutoring, and child care. Depending on their level of relevant knowledge and experience, a Mothers Help may also provide mentoring to a new parent, and social and emotional support.

WHAT DOES E. H. R STAND FOR?

E. H. R stands for ‘Expected Hourly Rate.’ This is the hourly rate that is expected to be paid. However, this may be negotiated and agreed upon between parent and team member.

WHAT'S CPD?

​Continued Professional Development or, CPD for short, is a way of keeping our Support Workers up-to-date with current practices. This will ensure that our Support Workers are up-to-date with their knowledge and skills.

WHAT IS OVERNIGHT CARE AND HOW DOES IT WORK?

Some parents are employed in 9 – 5 jobs, while others are employed during odd working hours like shift work and this can be hard! A great option for those with odd working hours is Overnight Child Care. Nannies are a great choice! Their role is to supervise and monitor your children overnight, while you undertake night shift duties.

WHAT'S THE DIFFERENCE BETWEEN A BABYSITTER AND A NANNY

Nannies work in the homes of the children they care for and the parents that employ them. Commonly, they are employed on a full time basis for one family. They may be responsible for duties like driving the children to and from school, appointments, or extra-curricular activities.

Whereas babysitters, like nannies, work in the homes of the children in their care. However, they can work for many families instead of just one. In addition, they generally do not work full time, but rather care for the children on occasional nights and weekends when parents have other obligations to attend to.

DO I HAVE TO PAY A MEMBERSHIP FEE?

Yes, our members pay a small membership fee for longer periods of access. We offer flexible pricing to suit all budgets. Once you become a member of the Parent Support Network community you will gain full access to a range of services and benefits. There are Parent Support Teams that provide a range of services. Parent Support Network offers a Local Business Listing, Private Online Community Forum, ParentTV, Customer Priority Program, members-only giveaways and social events, and Invaluable Content.

Scroll to Top